Information and Referral Services

Our Agency’s goal is to reduce confusion, enhance individual choice, and support informed decision-making. Our Information and Referral Specialists assist callers and visitors by providing information, answering questions, discussing eligibility for our Agency’s programs, and providing referrals to other agencies when needed. An Information and Referral Specialist with knowledge about local services and resources provides information, answers questions, and gives assistance to callers and visitors. We will provide information and discuss eligibility for our Agency’s programs and services. We can also provide information regarding other community programs and services, such as:

Adult Daycare Services
Case Management
Chore Service
Homemaking
Home Delivered Meals
Home Health Agencies
Legal Services
Personal Care
Prescription Expense Assistance
Respite Care
Senior Centers and Congregate Meal Sites
Support Groups
Transportation
Other Aging and Disability Resources

Contact us to speak to our Information and Referral Specialists or to schedule an appointment.
Phone: (517) 592-1974
Email: intake.referral@wellwiseservices.org

Michigan’s MI Options Program

What is MI Options?

MI Options is a program that empowers and provides enhanced information to help individuals make informed decisions and exercise control over long-term care needs by incorporating their personal goals and preferences.

The program includes free, unbiased Medicare counseling services through the State Health Insurance Assistance Program and Medicare Improvements for Patients and Providers Act Program, and Person-Centered Options Counseling for adults needing assistance to support their needs for long-term services and supports.

Medicare Counseling Includes:

Medicare enrollment assistance.
Medicare and Medicaid coordination.
Discussion on cost savings options, like the Medicare Savings Program and the Low-Income Subsidy, also known as Extra Help.
Prescription drug coverage options.
Billing questions.
Benefits explanation.

Medicare Counseling services are open to any Medicare beneficiary, family member, or caregiver who supports them, regardless of income, assets, or disability status.

With the right foundation from MI Options, individuals can look at the future with confidence and peace of mind. A trained expert can help navigate what kind of care a Michigan resident or their loved one might need as they age, what it will cost, and how to stay at home and maintain independence.

Person-Centered Options Counseling Includes:

Exploring the spectrum of long-term care and support options for adults, including home- and community-based services.
Identifying next steps after a major life event to better understand what services and supports are available.
Building actionable steps for pursuing options that respect clients’ preferences and values.

Person-Centered Options Counseling services are available to any adult, their family members, and caregivers who support them, regardless of income, assets, or disability status.

Contact Information

Individuals who would like to schedule an appointment can call:
📞 517-592-1974 or 800-803-7174

Partners:
Lenawee County Department on Aging | Perennial Park Jackson County Department on Aging | WellWise Services Area Agency on Aging | Branch–Hillsdale–St. Joseph Community Health Agency

MDHHS Pub-2145 (Rev. 8-25)

Disclaimer:
The Michigan Department of Health and Human Services (MDHHS) does not discriminate against any individual or group on the basis of race, national origin, color, sex, disability, religion, age, height, weight, familial status, partisan considerations, or genetic information. Sex-based discrimination includes, but is not limited to, discrimination based on sexual orientation, gender identity, gender expression, sex characteristics, and pregnancy.

This program is supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $42,864 in FY26 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by, ACL/HHS or the U.S. Government.